ORDERS & RETURNS

DELIVERY

Numilk offers free standard ground delivery for machine or pouch orders within the United States with fees applied to Puerto Rico and Canada. Expedited delivery may be available at an additional cost. Shipping is handled by third party courier FedEx. Delivery dates may vary.

100% SATISFACTION GUARANTEED

NUMILK POUCHES

Our Numilk Pouches are 100% satisfaction guaranteed. If you aren’t satisfied for any reason, simply reach out to our customer support team to request a refund.

NUMILK MACHINES

Numilk machines include a 60-day hassle free return policy. Please make sure that your machine is in its original condition with all components including original packaging and include your receipt with your return.

If you experience any issues with your machine, please email [email protected] to troubleshoot with our trained specialists or reference our user manual (insert link to downloadable PDF of the manual or a support FAQ section).

To process a return, send an email to [email protected]

Refunds are processed to the same method of the original payment.

Please review your shipping address before ordering. Should your shipping address change, please contact [email protected] to assist with any adjustments.

We are here for you!  Please report any issues with your order by emailing [email protected] 

POUCH SUBSCRIPTION ORDERS

Please note that you can cancel your subscription order at any time before your next order billing cycle. If you cancel after billing but before delivery, the cancellation request will only be processed for the next scheduled billing date. 

 Please review your shipping address before ordering. Should your shipping address change, please contact [email protected] to assist with any adjustments.

If you would like to reship an order that was improperly addressed, you will be charged 50% of the cost for the replacement shipment.

ORDER SUPPORT

Need to report an issue with your order? Click the button below. (please add customer support form here)

NUMILK MACHINE WARRANTY

The Numilk Home units include a standard warranty of 2 years, and the Numilk Pro units include a standard warranty of 5 years from the date of purchase. We stand behind our innovative machines and will cover replacement of the units and shipping fees within the warranty period